Privacy Policy

Introduction

Kyle Roofing Pros ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://kyleroofingpros.com, use our services, or communicate with us via phone, email, or text message.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect the following personal information when you contact us or use our services:

• Contact Information: Name, email address, phone number, mailing address
• Property Information: Address of the property requiring roofing services
• Service Information: Type of roofing service requested, project details, photos
• Communication Records: Records of phone calls, emails, text messages, and form submissions
• Payment Information: If applicable, billing address and payment details (processed securely through third-party payment processors)

Automatically Collected Information

When you visit our website, we may automatically collect:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent on pages, click patterns
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

How We Use Your Information

We use the information we collect for the following purposes:

• Respond to inquiries and provide customer service
• Provide estimates, quotes, and roofing services
• Schedule appointments and service visits
• Send appointment reminders and service updates
• Send SMS/text messages (if you have opted in)
• Process payments and manage billing
• Improve our website and services
• Comply with legal obligations
• Send promotional materials (with your consent)

SMS/Text Messaging

If you opt-in to receive SMS/text messages from Kyle Roofing Pros, the following terms apply:

Message Types

You may receive the following types of text messages:

• Appointment reminders and confirmations
• Service updates and notifications
• Estimate and quote follow-ups
• Promotional offers (if separately consented)

Message Frequency

Message frequency varies based on your interactions with us. You may receive up to 4 text messages per month. Message frequency may increase during active projects or when you have requested information.

Opting Out of Text Messages

You can opt out of receiving text messages at any time by:

• Replying STOP to any text message you receive from us
• Contacting us at (737) 221-2937 or info@kyleroofingpros.com

After opting out, you will receive a one-time confirmation message. You will no longer receive promotional or transactional text messages unless you opt back in.

Help and Support

For help with our SMS program, reply HELP to any message or contact us at:

• Phone: (737) 221-2937
• Email: info@kyleroofingpros.com

Message and Data Rates

Message and data rates may apply. Check with your mobile carrier for details about your text messaging plan. We are not responsible for any charges from your mobile carrier.

Carrier Disclaimer

Carriers (including but not limited to AT&T, Verizon, T-Mobile, Sprint, and others) are not liable for delayed or undelivered messages.

Mobile Information Sharing

We do not share, sell, rent, or trade your mobile phone number or any information collected through our SMS opt-in with third parties for promotional or marketing purposes. Your mobile information will only be shared with service providers who assist us in delivering text messages, and they are prohibited from using your information for any other purpose.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements (if enabled)

Managing Cookies

You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission (SSL/TLS)
• Secure data storage
• Limited access to personal information
• Regular security assessments

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• The purposes for which we process the information
• Applicable legal requirements

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of marketing communications and text messages
• Data Portability: Request your data in a portable format

To exercise these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our website and services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: